Not just yet. for now, we’re proudly pouring and posting exclusively within Australia. As a small business in its early glow, we’re starting our legacy close to home, but with eyes (and scents) set on the world. International shipping is part of our future, and we can’t wait to share our blends globally when the time is right.

Once your order is placed, please allow 7–12 business days for it to arrive. Every jha jhoo piece is hand-poured with care, packaged with intention, and sent from our studio to your doorstep with love. While we aim to dispatch as swiftly as possible, we appreciate your patience as your order is prepared.

it’s worth the wait, we promise.

We don’t accept returns for change of mind. however, if your item arrives damaged or faulty, we may offer a store credit or exchange in compliance with out return/exchange policy. to request this, please email us at returns@jhajhoo.com within 7 days of receiving your order, along with clear photos of the issue.

Yes. we offer personalised box labels for our candles, as well as limited-run custom pours and small batch collaborations. Whether you’re creating a gift with a name, a message, or curating a scent for a special event, we’d love to bring it to life with you.

For all personalisation or custom collaboration enquiries, please email us at hello@jhajhoo.com

we’ll get back to you with options, timelines, and everything you need to create something truly one-of-a-kind.

Yes, we love bringing the Jha jhoo world to life in person. From curated market stalls to intimate pop-up experiences, we occasionally pour into physical spaces to share our scents, stories, and limited pours with the community.

If you’re hosting a market, event, or would like to arrange a Jha jhoo stall or presence at your venue, we’d love to hear from you. We’re open to select collaborations and stall invitations.

simply email us at hello@jhajhoo.com with the details, and we’ll get back to you about availability, logistics, and how we can bring the glow.

To ensure the safest and most beautiful burn, we recommend following a few simple care practices:

Never leave a burning candle unattended, and always keep it out of reach of children and pets. Candles should be placed on a stable, level, and heat-resistant surface, away from drafts, open windows, and direct sunlight, which can affect both the flame and the wax. Avoid placing candles on or near anything flammable.

Before each use (and after), trim your wick to approximately 5mm — this helps prevent smoking, sooting, and an overly large flame. It also helps your candle burn more cleanly and evenly, extending its lifespan.

While your candle is burning, take care — the jar and wax may become hot to the touch. Please allow it to cool fully before handling or relighting.

All jha jhoo candles are hand-poured in small batches, so a little love goes a long way in preserving their quality and performance. Treat each jar gently, and it will glow beautifully from first light to final flicker.