Privacy Policy

Effective Date: August 2025

This Privacy Policy outlines how Jha jhoo collects, uses, stores, and protects your personal information when you interact with our website or make a purchase. By visiting or using our services, you agree to the practices described in this policy.

1. Who We Are

This website, jhajhoo.com, is owned and operated by Jha jhoo, an Australian-based business powered by Shopify. Through this platform, we offer you curated products, services, and content (collectively referred to as “Services”) globally.

2. Information We Collect

We may collect and process the following types of personal information:

• Contact Details: Name, email, shipping and billing addresses, phone number

• Order Information: Items purchased, order history, returns, payment method (processed securely via third-party platforms)

• Account Information: Login credentials, preferences, and any communication you submit

• Device & Usage Data: IP address, browser type, device identifiers, interaction with the site (e.g. pages visited, cart activity), cookies

• Marketing Activity: Your preferences related to email, SMS, or ad engagement

We only collect personal data that is necessary for our Services and legal obligations.

3. How We Collect Information

We collect information in several ways:

• Directly from you: When you place an order, sign up for newsletters, fill out a contact form, or otherwise engage with us

• Automatically: Through cookies, tracking tools, and analytics services when you browse our website

• Via third parties: Such as payment processors, shipping partners, or advertising tools we use

4. Why We Collect Your Information

We collect your information to:

• Process and fulfill your orders

• Provide customer service and respond to enquiries

• Personalise and improve your shopping experience

• Send updates, promotions, and marketing (with your consent)

• Prevent fraud or unauthorised activity

• Comply with legal, tax, and accounting requirements

5. How We Store and Protect Your Information

Your information is stored securely via Shopify and other trusted service providers. We implement safeguards to protect your data from loss, misuse, or unauthorised access.

• Sensitive payment details (e.g. card numbers) are never stored by Jha jhoo directly

• Access to personal information is restricted to authorised personnel only

• Data is encrypted and protected by industry-standard security practices

No online system is 100% secure, but we take all reasonable precautions to protect your data.

6. Third-Party Services and Disclosure

We may share your personal information with trusted third parties to help us operate effectively, including:

• Shopify, our ecommerce provider

• Payment gateways (e.g. PayPal, Afterpay)

• Shipping and logistics partners

• Email platforms (e.g. Shopify Email, Klaviyo)

• Advertising and analytics tools (e.g. Meta, Google Analytics)

These third parties may process your data in accordance with their own privacy policies and applicable law.

We will never sell or rent your personal data to unauthorised third parties.

7. International Data Transfers

As we serve customers globally and use cloud-based systems, your personal data may be transferred to, stored, or processed in countries outside your own, including the United States, Canada, and the European Union, where our service providers operate.

When we transfer your data internationally, we ensure that adequate safeguards are in place, such as:

• Shopify’s global compliance programs

• Standard contractual clauses under GDPR (for EU residents)

• Secure and lawful data handling as required under local privacy laws

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences

• Track browsing behaviour and cart activity

• Analyse site traffic and improve performance

• Personalise your experience and marketing

You can control or disable cookies through your browser settings. However, disabling cookies may affect site functionality.

9. Marketing Communications

If you opt in to receive marketing from Jha jhoo, we may send you promotional content via email or SMS. You may unsubscribe at any time by clicking the unsubscribe link or contacting us.

Unsubscribing from marketing emails will not affect order-related communications (e.g. order confirmations, shipping updates).

10. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you

• Correct inaccurate or outdated data

• Request deletion of your personal information (subject to retention obligations)

• Withdraw consent for marketing at any time

• Object to certain processing activities (such as targeted advertising or profiling)

• Request data portability, where applicable

• Lodge a complaint with your local privacy authority

To exercise any of these rights, please email us at jhajhoofragrances@gmail.com

We may request proof of identity before fulfilling certain requests.

11. Children's Privacy

Our Services are not intended for individuals under the age of 16, and we do not knowingly collect personal data from minors. If you believe a child has submitted personal data, please contact us immediately to have it removed.

12. How Long We Keep Your Information

We retain your personal information only for as long as necessary to:

• Provide you with our Services

• Comply with legal and tax obligations

• Resolve disputes

• Enforce our agreements

We securely delete or anonymise your information when no longer needed.

13. Third-Party Links

Our website may contain links to third-party platforms (e.g. Instagram, TikTok, Pinterest). We are not responsible for the privacy practices of those platforms. We recommend reviewing their privacy policies before sharing any information.

14. Changes to This Policy

This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. The revised version will be posted here with an updated effective date.

15. Contact Us

For questions about this Privacy Policy or your personal information, please contact:

Leo
Email: hello@jhajhoo.com
Website: www.jhajhoo.com
Location: Sydney, NSW, Australia